Should you wish to return your order or part of your order because you have changed your mind, please use the right of withdrawal: You can revoke your purchase agreement within 30 days of receiving your package. An exchange is not possible.

Important: If there is something wrong with your shipment, please contact our customer support before initiating a return. We will help you immediately.

How to return your item:

1. Fill out the return form.

Please fill out the return form and enclose it with your return. This ensures that we can assign your shipment and that you receive your payment back quickly. Without this information, the return cannot be processed and no refund can be issued.

2. Pack items securely

Please ensure that the items are well secured and prepared for return shipping in their original packaging. Please note: The item must be returned to us in its original packaging.

3. Send the package back to us

Please send your package insured with a tracking number to our returns address:

InnoCreo UG
Mittelstraße 7
32130 Enger

You will receive a refund for the returned goods. The credit will be processed within 7 days of your return arriving at our warehouse. Refunds can only be made to the payment method used for the original purchase.
You are responsible for the direct costs of the return shipment.