Shipping policy

We ship from Germany to all other European countries. A country overview can be found below.
Shipping is carried out by DHL GoGreen. The goods are dispatched as quickly as possible. This usually happens directly on the next day.

Delivery times:

Germany: 1-3 days

EU-wide: 3-5 days

non-EU (Switzerland, Norway): 3-5 days

Shipping costs:

Germany: €4.99 per order, from an order value of €29.00 delivery is free of charge.

Austria: €7.99 per order, from an order value of €85.00 delivery is free of charge.

Rest of other European countries : Shipping costs amount to €9.99.

non-EU (Switzerland, Norway) : Shipping costs amount to €15.99.

We ship to the following countries within Europe:

Belgium
Bulgaria
Denmark
Germany
Estonia
Finland
France
Greece
Ireland
Croatia
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Norway
Austria
Poland
Portugal
Romania
Sweden
Switzerland
Slovakia
Slovenia
Spain
Czech Republic
Hungary

 

Payment:

At InnoCreo you can pay using the following options:

  • Paypal
  • Apple Pay
  • Google Pay
  • Credit card
  • On account (Klarna)

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Schweden, we offer the following payment options. Payment is made in each case to Klarna:

  • Invoice: The payment period is 30 days from dispatch of the goods/the ticket/or, in the case of other services, the provision of the service. The invoice terms and conditions for purchase on account for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0.
  • Purchase by instalments : With Klarna's financing service, you can pay for your purchase flexibly in monthly instalments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise stated at checkout. The instalment payment is due in each case at the end of the month after Klarna has sent a monthly invoice. Further information on purchase by instalments, including the general terms and conditions and the European standard information for consumer credit, can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
  • Sofort: Your account is charged immediately after placing the order.
  • Direct debit: The debit is made after dispatch of the goods. The date will be communicated to you by email. (Please list here only such payment methods that are also offered by you.)

The use of the payment methods invoice, purchase by instalments and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit checks within the scope of the initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user. General information about Klarna can be found here: www.klarna.com. Your personal details are handled by Klarna in accordance with the applicable data protection provisions and in accordance with the information in Klarna's data protection provision Germany/Austria.